Support

SiteSnap is a business inspection product. Most people receive an invite from their organization admin rather than signing up from the store.

Email

Write to support@sitesnap.app. Include the email on your SiteSnap account and a short description of the issue. We reply during Malaysia business hours.

Password and first login

• Forgot your password? Use Forgot password on the web, or the same link on the phone login screen.
• New accounts receive a set-password email. If that mail expired, use Forgot password or ask your admin to send another invite.

No public signup from the stores

The iOS and Android apps require an existing SiteSnap login. If you downloaded the app from an install link and cannot sign in, ask your site office to enrol you, or email support with your company name.

Delete your account

In the mobile app open Profile → Settings → Delete account. On the web open Profile and use Delete account. Inspection records stay with the organization. See the Privacy Policy.

In-product help

Signed-in users can open the dashboard playbook at /help after they log in.